Return Eligibility
7-Day Return Window — You can initiate a return within 7 days of the
delivery date. The return window is based on your actual delivery date, not the
estimated date.
Conditions for a Valid Return
- Item must be unused and in its original condition
- Original packaging, tags, accessories, and manuals must be intact
- A valid reason must be provided (defective item, wrong product, damaged in transit, not as described)
- Return must be initiated within the 7-day window
- Product must not be in the non-returnable categories listed below
How to Return
1
Log In & Go to Your Orders
Visit My Orders and find the order you want to return.
2
Click "Return Item"
Select the product and choose your return reason. Attach photographs if the item is damaged or defective.
3
Seller Reviews Your Request
The seller will review and respond within 2 business days. You'll be notified by email and SMS.
4
Ship the Item Back
Once approved, securely pack the item and ship it to the seller's address provided in the approval notification.
5
Refund Processed
Once the seller confirms receipt and inspection, your refund is processed within 5–7 business days to your original payment method.
Non-Returnable Items
The following cannot be returned except in cases of damage, defect, or wrong item received:
Perishable goods & food items
Personalised or custom-made products
Digital downloads & software
Intimate apparel & swimwear
Health & hygiene products (opened)
Fragile items (unless damaged in transit)
Items marked Non-Returnable in listing
Hazardous materials
Refund Timeline
D+0
Seller confirms return receipt
D+2
Refund initiated by EcomBuyer
D+7
Refund in your account
Refunds are credited to your original payment method. Bank processing times may add 2–3 additional working days for card refunds.
Refund Methods
- Credit / Debit Card — 5–7 business days
- Net Banking / UPI — 3–5 business days
- Cash on Delivery orders — Bank transfer (2–5 days)
Need Help?
If your return was rejected or you need further assistance, our support team is here to help.
Contact Support